At Wishofy, our diagnostic process requires you to share details about your private property. We are committed to ensuring that your data—from contact details to photos of your home—remains secure and is used strictly for technical assessment and project execution.

1. Data We Collect

To provide accurate waterproofing assessments and services, we collect the following types of information:

• Contact Data: Your name, email address, phone number, and preferred contact times.
• Property Information: Address, city, locality, property type, age, and floor level.
• Uploaded Media: Photographs and short videos of the affected property areas, leakage sources, and structural symptoms submitted via our diagnostic tool.
• Project Documents: Bill of Quantities (BOQs), architectural drawings, blueprints, or specifications uploaded for commercial assessments.

2. Purpose of Collection

We do not collect data for the sake of collecting data. Your information is used exclusively for the following operational purposes:

• To perform preliminary digital diagnostics of water ingress and structural damage.
• To schedule and prepare for physical site inspections.
• To accurately estimate costs, specify materials, and provide technical quotations.
• To communicate with you regarding your assessment, project status, and warranty information.

3. Data Storage & Security

All submitted data, including sensitive media and architectural documents, is stored on secure, encrypted cloud infrastructure. We implement stringent access controls to ensure that only authorized technical advisors, engineers, and project managers can view your property details and media files.

4. Data Sharing & Third-Party Processors

We do not sell your data. We may share necessary technical information with trusted third parties strictly to facilitate our services:

• Subcontractors & Applicators: Relevant property details and photos may be shared with our trained execution teams to perform the work.
• Cloud Service Providers: We use secure third-party hosting and database providers to store our application data and media files.

5. Analytics and Cookies

Our website uses cookies and minimal tracking technologies to understand how users interact with our platform (e.g., page views, form drop-offs). This data is aggregated and anonymized wherever possible, helping us improve the user experience of our diagnostic tools.

6. AI Processing (When Enabled)

We may utilize Artificial Intelligence (AI) models to assist our technical team in analyzing uploaded photographs and videos for faster preliminary diagnosis. If AI is used, your media is processed securely. We do not permit third-party AI providers to use your private property media to train their public models.

7. Data Retention

We retain your contact data, property information, and media for as long as necessary to fulfill the requested services, maintain warranty records, and comply with legal obligations. If an assessment does not lead to a project, preliminary data may be periodically purged from our active systems.

8. Your Rights: Deletion & Contact Requests

You maintain control over your personal data. You have the right to request access to the information we hold about you, or to request the complete deletion of your contact data, uploaded media, and project documents from our systems.

To request data deletion or update your preferences, please contact our privacy team at support@wishofy.com.